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Solutions for capturing data from. Different sub-systems and data analysis. That support business or organizational. Of the services for a period of time;. Enables you to focus on your core. Customer services, increase customer. Satisfaction and measure the efficiency.
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Queue-Tip is an Asterisk Queue monitoring and reporting tool designed with the Ruby on Rails. Real-time, live view, of Asterisk queues updated seamlessly using Javascript. Queue stats are collected in real-time using Adhearsion. Run reports on agent and queue stats. Partition agents in to groups for reporting needs. Export reports in csv format.
To become highly skilled in the collection and analysis of data, the modeling and analysis of complex system-level problems, the comprehensive modeling of risk and uncertainty, the development and creative use of analytical and computational methods; and to obtain the broader skills background and knowledge necessary to be an effective professional in a rapidly-changing global economy. Industrial Engineering and Operations Research. Developed and led by Prof.